FAQ 2017-07-19T21:12:12+00:00

General Questions

Winter Wonderland SI is Staten Island’s Premier seasonal holiday attraction. We have created a completely immersive holiday environment featuring rides, games, attractions, light shows, holiday vendors, food, candy, an igloo bar, and much much more.

Winter Wonderland SI takes place on the field of the Richmond County Bank Ballpark at St George.  The address is 75 Richmond Terrace Staten Island, NY 10301.  The main entrance is located at the right field gate on Bank Street.

Winter Wonderland SI is open on the following days and times between November 25th and December 23rd 2017:

Thursdays : 3 PM – 11 PM

Fridays: 3 PM – 11 PM

Saturdays: 11 AM – 11 PM

Sundays: 11 AM – 11 PM

Yes. General admission is $10 per day. Children under 5 years old are free.

The $10.00 admission fee includes access to the Candy Cane Activity Zone, a free “Meet and Greet” with Santa Claus, a winter themed “Snowball” soft play area for children, and our spectacular nightly light show. A “Winter Wonderland Season Pass” features unlimited admission throughout the holiday season, unlimited ice skating and skate rentals, and other valuable discounts.

Alternatively, you can purchase a Season Pass which includes unlimited admission for the entire 2017 season.

Various rides, games, and attractions are additional charges.

Winter Wonderland SI is a fully immersive experience. While a portion of our event is a “holiday market,” we offer much more than the open air markets around New York City. We are far more akin to a “pop up” theme park that ALSO features holiday vendors, food, beverages, and live entertainment. We are more than confident that our guests will feel they got their moneys worth in regards to the modest admission fee.

The $10.00 admission fee includes access to the Candy Cane Activity Zone, a free “Meet and Greet” with Santa Claus, a winter themed “Snowball” soft play area for children, and our spectacular nightly light show. A “Winter Wonderland Season Pass” features unlimited admission throughout the holiday season, unlimited ice skating and skate rentals, and other valuable discounts.

Additionally, the safety and security of our guests is of the highest importance. Charging an entry fee and controlling site access allows us to ensure the safety of our event and to put the comfort of our guests above all else.

We love all your furry friends and pets, but please leave them at home.  Pets will not be permitted to enter the grounds of Winter Wonderland SI.  Licensed service animals are permitted.

Winter Wonderland SI cares very much about the local community.  In fact, we live here!

10% of all admission proceeds will benefit 5 different local non-profit organizations.  On Your Mark, The Staten Island Zoo, The St George Theater, The Jewish Community Center of Staten Island, and Tunnels 2 Towers Foundation.

Additionally, follow our social media accounts for information about daily toy, coat, and food drives we will be holding to benefit the local community.

If you have lost anything while visiting Winter Wonderland SI, please email hello@winterwonderlandsi.com for assistance.

Rides, Games, & Attractions

What ISN’T there to do?  We offer rides, games, crafts, and more!

Most of our rides, games, and attractions use Winter Wonderland tickets. Books of tickets can be purchased from the main gate and at designated ticket booths inside the event.

Ticket Books are priced as follows:

Book of 10 tickets = $20

Book of 20 tickets = $35

Book of 40 tickets = $60

Book of 80 tickets = $100

We offer several carnival inspired games of skill and chance.  All our games are custom fabricated and designed to evoke the spirit of the season.

All games cost the equivalent of 1 Winter Wonderland ticket.

Yes!  All of our games of skill offer the opportunity to win various prizes, from stuffed animals to inflatable novelties.

In cooperation with our various community non-profit partners, we are pleased to present the Education Zone pavilion which will feature a rotating lineup of educational and hands on activities.

Our nightly light spectacular is a must see!  Running every 20 minutes from dusk until close, guests will have to opportunity to sing and dance along to our choreographed twinkling light display.

We love mini-golf!  Winter Wonderland SI is proud to present our 9 hole Elf-themed mini-golf course.   A round of golf is 2 tickets per guest.

Nope, of course not! You won’t believe all the attractions and fun activities available at Winter Wonderland SI. It truly is fun for all ages!

Food & Concessions

Yes!  We offer several food stands serving all types of delicious hot and cold food.

Winter Wonderland SI features some of the best and most diverse menu options around.

Additionally we have a full bake shop in our Life Sized Gingerbread House, as well as a candy store!

Yes!  Our Igloo Bar offers a full selection of beer, wine, and seasonal cocktails.  Alcohol is only available inside the Igloo Bar and may not be removed from this area.

Admittance to the Igloo Bar is restricted to guests 21 years of age and older, with valid identification.

Groups & Schools

Yes we do offer group discounts for groups of 15 of more.   Please contact sales@winterwonderlandsi.com and a sales rep will assist you further.

Yes!  Elementary, Middle, and High School groups are offered discounts dependent on the size of your group.  Please contact sales@winterwonderlandsi.com with subject line [YOUR SCHOOL] and a sales rep will be in touch with you.

Safety

The safety and comfort of our guests is a priority. Winter Wonderland SI has a robust security management plan, which is coordinated by event security and the local police department. Security checks will be in place throughout the event, including bag searches, which may result in delays when entering the site. We ask all guests to be vigilant and not to leave bags and belongings unattended.

Weapons of ANY KIND are prohibited.

Please see our list of prohibited items below.

NO outside food or beverage items

NO alcohol or flasks

NO bags LARGER than a standard backpack- 12x12in.

NO ice or ice packs

NO coolers

NO glass containers

NO illegal substances, drugs, or drug paraphernalia

NO illegal or unauthorized vending

NO knives or weapons of any kind

NO slingshots

NO animals or pets

NO fireworks or any types of explosives

NO skateboards, scooters, or personalized motor vehicles

NO bicycles inside the festival

NO wagons or carts of any type

NO sports balls

NO professional video or audio recording devices

NO lasers or pointers

NO drones or UAV’s (unmanned aerial vehicle)

Ice skating can be hazardous. The use of the Ice Rink is entirely at your own risk. Winter Wonderland SI is not responsible for any injuries arising from your use of the Ice Rink. Skaters must follow the instructions of the marshals at all times. The Rink Manager reserves the right to remove those deemed as a risk to the safety of others.

The Ice Rink operates in all conditions – please bring suitable clothing as no refunds will be given due to inclement weather.

Children under the age of 12 years old must be accompanied by a parent or guardian at all times.  Unaccompanied children will not be permitted entry to Winter Wonderland unless they are accompanied by a person at least 18 years of age.

Photography, Video, & Press

You are more than welcome to capture photos and videos for your own personal use.  Any footage collected for commercial or press uses must be approved by our PR and Marketing managers.  Please email media@winterwonderlandsi.com

Please email media@winterwonderlandsi.com for all press credentials, passes, and inquiries.

Sustainability

Of course we are!  Guests are strongly encouraged to travel to Winter Wonderland SI on foot, bike or by public transport.

Winter Wonderland will provide suitable facilities for visitors, traders and operators to recycle their waste and all site waste will be sorted off site to divide out recyclable and non-recyclable materials. Cooking oil will be recycled as bio-fuel. Power, lighting and water usage is kept to a minimum by careful planning.

Vendors and Partners will be encouraged to procure products from sustainable sources where possible and the vast majority of the Winter Wonderland SI infrastructure is re-used year after year.